TRAINING OVERVIEW
This class is designed for senior managers, directors, and other business leaders responsible for structuring and solving customer-oriented business problems using data from their own customers and other sources. Although the course content and exercises use analytics concepts and business applications, no technical tools will be used during the course. No previous knowledge of customer analytics required.
LEADERSHIP COMPETENCIES:
- Job Knowledge
- Business Acumen
- Process Improvement
- Solving Problems and Making Decisions
- Strategic Thinking
- Transformers of Government
LEARNING OBJECTIVES:
- Introduction to customer analytics concepts
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Developing common customer analytics vocabulary
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Case studies demonstrating how customer analytics can be used in real business situations
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Practice using customer analytics to solve practical business problems
TRAINING DETAILS
Length:
2.5 Hours
Offered:
In-Person / Online
Training Fee:
$228/per person
**Group pricing available for teams
MS Excel Basics Training
An understanding of Excel is a requirement of nearly all professionals in today’s working world. This class is designed for students who need Excel training for beginners. This course will teach you how to get started on the right foot with essential skills for using Excel spreadsheets.
MS Excel Intermediate Training
Our intermediate Excel training course covers more complex Excel functions, charting, and data tools. Build upon your basic knowledge of this essential application to learn more formatting, more formulas, and more functionality.
MS Excel Advanced Training
An understanding of Excel is a requirement of nearly all professionals in today’s working world. This class is designed for students who need Excel training for beginners. This course will teach you how to get started on the right foot with essential skills for using Excel spreadsheets.
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Join us for our complimentary Leadership Exploration Series focused on simple, effective strategies to enhance your wellbeing. Using Martin Seligman's PERMA model, participants will explore five variables leading to enhanced wellbeing: positive emotion, engagement, relationships, meaning and achievement.
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Join us for a 2-day training focused on building team trust, a team foundation, team cognition, and enhancing team resilience. During these sessions you will complete a team culture assessment and build a team roadmap using the strategies learned.
Discovering Performance and Potential: Coaching Skills for Leaders
Join us for our complimentary Leadership Exploration Series focused on helping leaders understand how to unlock the performance and potential of members of their team by utilizing coaching skills and frameworks.
Interested in this training but it's currently unavailable or conflicts with your schedule? Request it now for your team on your schedule!
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