TRAINING OVERVIEW
This class is designed for senior managers, directors, and other business leaders responsible for structuring and solving customer-oriented business problems using data from their own customers and other sources. Although the course content and exercises use analytics concepts and business applications, no technical tools will be used during the course. No previous knowledge of customer analytics required.
LEADERSHIP COMPETENCIES:
- Job Knowledge
- Business Acumen
- Process Improvement
- Solving Problems and Making Decisions
- Strategic Thinking
- Transformers of Government
LEARNING OBJECTIVES:
- Introduction to customer analytics concepts
-
Developing common customer analytics vocabulary
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Case studies demonstrating how customer analytics can be used in real business situations
-
Practice using customer analytics to solve practical business problems
TRAINING DETAILS
Length:
2.5 Hours
Offered:
In-Person / Online
Training Fee:
$228/per person
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