TRAINING OVERVIEW
Navigating complex customer interactions is a journey of managing ourselves as we partner with our customers to increase efficiency and effectiveness, meet their needs, solve problems, and support transformative change. Challenges emerge as we face complexities arising from balancing the needs and wants of both internal and external customers with resources, time and energy. The challenges and problems we face will always be a part of our daily work. What we know is that customers don’t become dissatisfied because of these challenges; they become dissatisfied with the way problems are handled. Excelling at Customer Relations takes both savvy and skill and it is not for the faint of heart!
LEADERSHIP COMPETENCIES:
- Business Acumen
- Conflict Management
- Customer Service
- Relationships
- Solving Problems and Making Decisions
- Strategic Thinking
- Transformers of Government
LEARNING OBJECTIVES:
- Identify the underlying causes of difficult customer interactions
- Identify what customers want and need
- Manage defensiveness (yours and theirs)
- Maintain your poise with challenging and difficult situations
- Apply specific tools and skills to successfully navigate complex customer interactions
TRAINING DETAILS
Length:
4 Hours
Offered:
In-Person / Online
Training Fee:
$260/per person
**Group pricing available for teamsExplore More Leadership Development Trainings
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