TRAINING OVERVIEW
Tough conversations can include disagreements with co-workers or customers, feedback to or from a supervisor, team decision making or negotiations. When conversations turn tough, emotions can hijack the best of intentions. Participants move from working toward agreement to debate and argument resulting in damaged relationships, lost productivity and wasted time.This will cover both the skillset and mindset for successfully handling your tough conversations. Participants will learn how to anticipate and prepare for the pitfalls that can present themselves in highly charged situations and get conversations back on track.
LEADERSHIP COMPETENCIES:
- Communication
- Interpersonal Skills
- Conflict Management
- Emotional Intelligence
- Relationships
- Talent Management
- Team Leadership
- Trust
- Solving Problems and Making Decisions
LEARNING OBJECTIVES:
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Learn strategies for maintaining composure during tough conversations.
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Learn how to avoid debate and achieve dialogue in any situation.
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Learn to stay focused and help others engage in highly charged conversations.
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Learn to understand and master your emotional triggers.
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Learn to establish and deploy positive intentions for better outcomes.
TRAINING DETAILS
Length:
3 Hours
Offered:
In-Person / Online
Training Fee:
$195/per person
**Group pricing available for teamsExplore More Leadership Development Trainings
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